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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 

RETURNS AND EXCHANGES
At ASE Supply, we take pride in our products and want you to be completely
satisfied with your purchase! If you are not completely satisfied for any reason,
please return the unused merchandise within 30 days of the date it was shipped to you,
and we will issue a refund or make the exchange of your choice. The item must be in the original box in order to do any type of refund or exchanges.

After 30 days of receiving your item:
A refund of the purchase price less shipping and handling will be made & less 20% using the
same method and to the same credit card used on the original order. 
Returned defective or used merchandise will be inspected, and a handling fee of up
to 20% may be charged. Refused Shipments are subject to a 20% restocking fee. 
Shipping & handling will not be refunded on Refused Shipments. Special order returns are an automatic 20% restocking fee and credit is not issued for freight charges.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.